create citation button doesn't work

katb123

Hi there! Has anyone had this problem before? The create citation and create bibliography buttons do not work in Word or Google Docs. I press the button and it just saves the document but doesn't add anything.

Ref number: 1948524832

dstillman

There's nothing called "create citation" in Zotero. Are you referring to the "Add/Edit Citation" button? It's important to use the exact text you see on-screen when reporting problems so that we understand what you're referring to.

I press the button and it just saves the document but doesn't add anything.

What does "saves the document" mean?

What exactly are you trying to do, and what exactly is happening?

https://www.zotero.org/support/reporting_problems#provide_steps_to_reproduce