sync error

xyh5215
Hi~At some point, neither files nor data sync; the (!) mark appears near the syncing icon
Could you help me? Many thanks.

debugID：D2116474160
  • dstillman Zotero Team
    See the debug output instructions again. The Debug ID has to include the sync process — that's just an empty log.
    [JavaScript Error: "Request timed out"]

    [JavaScript Error: "Error connecting to server. Check your Internet connection."]
    Based on this, though, see Connection Error. (In your case you're still able to submit debug output, so not all connections are broken, but it's likely that some connections are being blocked by your network setup.)

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