Zotero not working in word

bhartimaths
I have installed zotero plugin in ms-word 2013 also installed zotero 5.0...but when I start working in word.... selected citation style in preferences....clicked add/edit citation and select my reference from drop-down list.... clicked enter....it showed error message...an error updating your document....tried resolving through all possible options given in trouble shooting.... nothing works....pls help

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