Upgrade StorageSync Error #1395842690 unable to access pdfs
We have been using our own server storage to share pdf between users. Since old server is no longer supported, our IT installed a new server, IIS and WebDAV. However, we are unable to complete the sync in the new server. We tried reset file sync history, but after about 2 hours, it returned an error- Your WebDAV server returned an HTTP 413 error for a PUT request. Records (pdfs) were created in the new server; however, users are not able to access them.
We also noticed the following warning under preferences verify server:
A potential problem was found with your WebDAV server.
An uploaded file was not immediately available for download. There may be a short delay between when you upload files and when they become available, particularly if you are using a cloud storage service.
If Zotero file syncing appears to work normally, you can ignore this message. If you have trouble, please post to the Zotero Forums.
Any advice to resolve this sync issue is much appreciated. Thank you!
Frances
We also noticed the following warning under preferences verify server:
A potential problem was found with your WebDAV server.
An uploaded file was not immediately available for download. There may be a short delay between when you upload files and when they become available, particularly if you are using a cloud storage service.
If Zotero file syncing appears to work normally, you can ignore this message. If you have trouble, please post to the Zotero Forums.
Any advice to resolve this sync issue is much appreciated. Thank you!
Frances
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dstillmanHTTP 413 is Payload Too Large, so you're likely hitting some file size limit from the server.
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dstillman@corptoxbio: To see the attachment in question, paste 74CGG35J into the Zotero search bar in All Fields & Tags mode.