Upgrade StorageZotero link doesn't work when accessing journal articles
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I am regularly having the same problem: when I try to access journal articles the Zotero link does not work -- I have to go and log in to the university's library site and search for the journal article from scratch even though Zotero seems to think it has connected me.
Can you explain exactly what you're doing and what's happening? It's not clear from your description what you're referring to.
https://www.zotero.org/support/reporting_problems#provide_steps_to_reproduce