Identifier does not work with proper ISBN

SchChr · June 6, 2020

Hey folks,

I installed Zotero 5.0.87 yesterday and tried to use the identifier with different ISBN´s. Unfortunately, neither works. Here is one example which worked in the past: 978-3658262792. The following error occurs "Zotero could not find a record for the specified identifier. Please verify the identifier and try again.".

Any suggestion how to fix the problem?

Cheers,
Christian

dstillman · June 6, 2020

That should work fine, and does for me.

Can you provide a Debug ID for an attempt that fails?

SchChr · June 7, 2020

The Debug ID is D411077958

dstillman · June 7, 2020

Your organization has selected Zscaler to protect you from internet threats

HTTP GET http://www.worldcat.org/search?qt=results_page&q=isbn:9783658262792 failed with status code 403

Your network's security software is blocking requests with 403 Forbidden errors. You'll have to talk to your IT department.

SchChr · June 7, 2020

Thank you very much. I´ll talk to them and try to fix the problem!