Google Docs Error

antonichukb

Report Code: 353982886

Every time I try to add a citation in my google doc it says there is an error updating my page and asks if I want to open the trouble shoot suggestions page. I have Zoterro opened in the background while trying to use it but I keep getting the same issue. I have tried logging out of my Google account, refreshing the document, closing and re-opening safari and I still get the same message.

dstillman

Does this happen in a new, empty Google Doc?

Can you provide a Debug ID (different from a Report ID) for this happening?

antonichukb

I restarted my whole laptop and it seemed to solve the problem, it allowed me to add the citation when I opened the doc this time

antonichukb

D984734576 is the debugging code - it happened again. It happens on a new blank Doc as well.

dstillman

@adomasven will need to look at this, but can you provide a Debug ID from the Zotero Connector for this as well?

antonichukb

How do I provide one for the connector?

dstillman

The linked page has instructions.

antonichukb

D1707495904

antonichukb

sorry one above is wrong, this is the correct version The Debug ID is D2010230800. Did it wrong the first time