Unsupported library type user - no syncing

Seungchul Lee

I have encountered an error message as belows.
I found and followed this issue on the forum, but I couldn't solve it.

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Report ID: 2117305858
Debug ID: D561728876

[JavaScript Error: "HTTP POST https://api.zotero.org/users/1807328/items failed with status code 403"]

[JavaScript Error: "Unsupported library type user" {file: "chrome://zotero/content/xpcom/sync/syncUtilities.js" line: 72}]

[JavaScript Error: "Unsupported library type user" {file: "chrome://zotero/content/xpcom/sync/syncUtilities.js" line: 72}]

version => 5.0.87, platform => Win32, oscpu => Windows NT 10.0; WOW64, locale => en-US, appName => Zotero, appVersion => 5.0.87, extensions => ZotFile (5.0.16, extension), Zotero LibreOffice Integration (5.0.22.SA.5.0.87, extension), Zotero Word for Windows Integration (5.0.14.SA.5.0.87, extension)

dstillman

Your Debug ID seems to show something else. Can you provide another Debug ID for a sync attempt that results in this error?

Seungchul Lee

I found the cause of this problem.
My company started blocking file uploads for security reasons.
Thank you for your help.