Unsupported library type user - no syncing

Seungchul Lee
I have encountered an error message as belows.
I found and followed this issue on the forum, but I couldn't solve it.

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Report ID: 2117305858
Debug ID: D561728876

[JavaScript Error: "HTTP POST https://api.zotero.org/users/1807328/items failed with status code 403"]

[JavaScript Error: "Unsupported library type user" {file: "chrome://zotero/content/xpcom/sync/syncUtilities.js" line: 72}]

[JavaScript Error: "Unsupported library type user" {file: "chrome://zotero/content/xpcom/sync/syncUtilities.js" line: 72}]

version => 5.0.87, platform => Win32, oscpu => Windows NT 10.0; WOW64, locale => en-US, appName => Zotero, appVersion => 5.0.87, extensions => ZotFile (5.0.16, extension), Zotero LibreOffice Integration (5.0.22.SA.5.0.87, extension), Zotero Word for Windows Integration (5.0.14.SA.5.0.87, extension)
  • dstillman
    Your Debug ID seems to show something else. Can you provide another Debug ID for a sync attempt that results in this error?
  • Seungchul Lee
    I found the cause of this problem.
    My company started blocking file uploads for security reasons.
    Thank you for your help.

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