Zotero not working with Word 2011 - new

JTForgash

Hello, I just installed Zotero and I have Word 2011, but I am unable to give Zotero permission to control Word. I have tried to go into my 'Security and Privacy' Settings and Automation, but while I see Zotero - the only thing under it is 'System Events' checked off and not Word. I tried re-installing and restarting Word, and restarting my computer, but I'm still getting the same result. Please help!

dstillman

Did you click the lock icon in the bottom left of that System Preferences pane before trying to make changes?

JTForgash

Hello, unfortunately no, even after unlocking it, the rest of the options stayed the same

dstillman

I'm not sure what you mean by that. What's the problem, exactly? Unlocking it should let you toggle the "System Events" checkbox under "Zotero" on and off. Actually, I'm able to toggle the checkbox even while it's locked, so I'm a bit confused as to what you mean here.

dstillman

Can we step back and have you explain exactly what the issue is you're experiencing? Forget about the preferences for the moment. What's the actual problem you're experiencing that you came here to report? We'd also want a Report ID.

https://www.zotero.org/support/reporting_problems

JTForgash

Zotero still says that it is 'missing permission', when in my System Preferences, Zotero's 'System Events' is already checked off, but I still cannot use the program or give the permissions it is asking for.

Report ID: 585144611

dstillman

By "checked off" do you mean…checked? Is it enabled or disabled?

dstillman

Also, what exact version of Word are you running?

JTForgash

Enabled, Word 2011

dstillman

We need the exact version.

JTForgash

Version 14.2.3 (120616)

dstillman

Right, so as the error message says, you need to update to 14.7.7, which was the last version of Word 2011 that was released. 14.2.3 is a much older version (from 2012, while 14.7.7 was released in 2017).

JTForgash

Ooh, understood, thank you so much!