Accents not transferring

I’m pretty new to Zotero and hope to use it to manage several thousand references from a ProCite database. I’m using a PC with Windows 7. I first tried importing the data as RIS files but that didn’t work. But I’ve had excellent success importing files with RefWorks tags. I don’t have the RefWorks program, but have been able to add the tags to the appropriate fields in ProCite, export the file as a tab-delimited text file and then import the .txt file into Zotero. This works perfectly EXCEPT that any accented character displays as a question mark inside a black diamond in Zotero. Zotero will not accept these files if they are .doc files. It WILL accept an .rtf file, but again, no accents. Any ideas?
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