Add Item by Identifier not working

This discussion was created from comments split from: Add item by identifier not working for DOI.
  • Since 5 days , the magic search identifier does not work and I am not able to do anything. My internet connection works. I did not find any crossref issues as I checked. I submitted problem either the submission does not work, or it says internet connection which is not true.
    Thanks for support
  • Can you provide a Debug ID for an attempt that fails?
  • I tried to get the Debug ID but a pop ups showed failure even for that. I have checked my internet connection and I also checked at work but the problem is the same.
  • OK, it sounds like network connections aren't working at all in Zotero for you. You'll need to see Connection Error to debug that.
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