Upgrade StorageWord 2007 Plugin Stopped Working After Zotero Standalone Update
I am running Ubuntu 16.04 LTS with Microsoft Office 2007 (12.0.4518.1014) installed under wine 1.6.2. I have used the Firefox connector with the Zotero Word plugin for years with no issues. I was previously storing my Zotero library on Dropbox, but learned that this has great potential for data corruption, so I relocated my library to my local drive at /home/kap335/.wine/drive_c/users/kap335/Zotero . I also recently updated my Zotero Standalone to Version 5.0.77 because it refused to open unless I updated it.
I can see both the "Zotero" and "Add-Ins" tabs when I open Microsoft Word, but clicking on any of the buttons yields the following error message: "Zotero experienced an error updating your document. Would you like to view troubleshooting instructions?" When I click "ok", nothing happens. This error message occurs whether I try to edit an existing document or a blank document. I have reinstalled the Word Plugin several times via Zotero Standalone with Word closed. I have tried using the suggested Zotero.dot and Zotero.dotm files in my STARTUP directory, but that does not seem to have an effect. My macros are disabled with notification under the MS Word Options Trust Centre.
I am reasonably proficient working with Linux systems, but I am nowhere near qualified as a systems administrator. Installing Microsoft Office under wine was a huge headache and I would like to avoid reinstalling it if possible. I am open to uninstalling and reinstalling Zotero Standalone and any relevant Firefox Add-Ins, but would require guidance in doing so. It is worth mentioning that I have two Zotero installations. The installation I am currently using and discussing here is under wine, but I also have a version under linux (I don't recall how this was installed). I have always had both versions and in the past, using the Standalone version under wine with the MS Office plugin worked with no issues.
I opened Zotero Standalone, enabled debugging, and clicked each button on the "Zotero" and "Add-Ins" tabs. The resulting debugging ID is D1971100599. I also submitted a report for my Zotero Connector (Firefox Version 52.9.0, cannot be updated), though I do not believe that is the source of the issue. I am still able to save citations to Zotero from Firefox and they pop up immediately in Zotero Standalone. The Zotero Connector Report ID is: 2107099479 . Any assistance in this matter is greatly appreciated. I am happy to provide any additional information that may be required. Thanks!
I can see both the "Zotero" and "Add-Ins" tabs when I open Microsoft Word, but clicking on any of the buttons yields the following error message: "Zotero experienced an error updating your document. Would you like to view troubleshooting instructions?" When I click "ok", nothing happens. This error message occurs whether I try to edit an existing document or a blank document. I have reinstalled the Word Plugin several times via Zotero Standalone with Word closed. I have tried using the suggested Zotero.dot and Zotero.dotm files in my STARTUP directory, but that does not seem to have an effect. My macros are disabled with notification under the MS Word Options Trust Centre.
I am reasonably proficient working with Linux systems, but I am nowhere near qualified as a systems administrator. Installing Microsoft Office under wine was a huge headache and I would like to avoid reinstalling it if possible. I am open to uninstalling and reinstalling Zotero Standalone and any relevant Firefox Add-Ins, but would require guidance in doing so. It is worth mentioning that I have two Zotero installations. The installation I am currently using and discussing here is under wine, but I also have a version under linux (I don't recall how this was installed). I have always had both versions and in the past, using the Standalone version under wine with the MS Office plugin worked with no issues.
I opened Zotero Standalone, enabled debugging, and clicked each button on the "Zotero" and "Add-Ins" tabs. The resulting debugging ID is D1971100599. I also submitted a report for my Zotero Connector (Firefox Version 52.9.0, cannot be updated), though I do not believe that is the source of the issue. I am still able to save citations to Zotero from Firefox and they pop up immediately in Zotero Standalone. The Zotero Connector Report ID is: 2107099479 . Any assistance in this matter is greatly appreciated. I am happy to provide any additional information that may be required. Thanks!
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Needless to say, we don't recommend running outdated versions of Zotero — there've been countless bug fixes, improvements, and new features in the year and a half since 5.0.58 — and we're only able to provide support here for the current version.