Zotero cant syc with word

fbabur
Taday i install Zotero to save my lectures. Than i want to use the researches in word but there is no Word Plugin implemented. The Zotero/FileX86 zotero.dotm is also not available. Appreciate you.
  • dstillman
    Follow these steps in full: https://www.zotero.org/support/word_processor_plugin_troubleshooting#zotero_toolbar_doesn_t_appear

    If you're still having trouble, let us know everything you tried and what happened at each step.
  • fbabur
    thank you for your advices. i tried to install the word add-in in Zotero prefrences but the result is an error "word ist not closed". i closed word but the i still get the error
  • dstillman
    You'd have to try those steps in full and provide the information I ask for if you're still having trouble.
  • fbabur
    edited May 10, 2020
    Hello, I install under Bearbeiten-Zitieren-Textverabeitungsprogram Zotero Word Add-In Word, but its still no connected to word. Its better i try under C:>Programmex86>Zotero>extension>install to add the word.dotm file manual. But In this file word.dotm is also not present. I thought maybe i do the extension manually in Word via file>Options>AddIn>WordAddins>add but the exttension is empty
  • dstillman
    The manual installation instructions explain what to do if Zotero.dotm is missing from the 'install' folder.
  • fbabur
    Hello destillman the point is that in the manuel installation is the Zotero.dotm File which my operatng / system word / browser can´t download and i cant find a similar in the Zotero file.
  • dstillman
    Again, the page says what you'll need to do in that case:
    In the installation folder, open extensions\zoteroWinWordIntegration@zotero.org\install, where you you can find a copy of the file Zotero.dotm (for Word for Windows 2007 and higher) or Zotero.dot (for older versions of Word).
    • If the folder is empty, the file was somehow deleted — possibly by security software — and you should reinstall Zotero.
    • If the folder is empty immediately after reinstalling Zotero, you can download Zotero.dotm, but your security software may delete the downloaded file as well.
    • If you see two “Zotero” files without file extensions, your computer is set not to display file extensions, and you can determine which one is Zotero.dotm by right-clicking on each file and selecting Properties.
    This is a problem with your system, not with Zotero, and there's no more information we can provide on it.
  • fbabur
    I know what the problem was. i install Zotero.dotm in mozilla. That was the browser i add Zotero first. In Mozilla Firefox it was possible to install zotero.dotm finally.
  • dstillman
    I'm not sure what you mean by that. The .dotm doesn't have anything to do with your browser, other than being a file that you can download.

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