Zotero 5.0 not downloading metadata
Hi There,
I have encountered the following intractable problem: metadata is not downloading correctly when using the Firefox Connector. For example, when accessing library catalogue pages or journal search pages, Zotero does not recognise the record type or any details - it is only recognizing them as webpages and downloading scarce information, page title, URL and date/time added.
I have reinstalled both desktop software and add-on, checked all cookies settings, permissions, tried with/without VPN, restarted, the works.... and have now run out of ideas. Transcribing manually is killing me...
If you could shed some light that would be great...
Charles
Details:
Firefox 75.0
Zotero 5.0.85
Zotero Connector for Firefox 5.0.64
I have encountered the following intractable problem: metadata is not downloading correctly when using the Firefox Connector. For example, when accessing library catalogue pages or journal search pages, Zotero does not recognise the record type or any details - it is only recognizing them as webpages and downloading scarce information, page title, URL and date/time added.
I have reinstalled both desktop software and add-on, checked all cookies settings, permissions, tried with/without VPN, restarted, the works.... and have now run out of ideas. Transcribing manually is killing me...
If you could shed some light that would be great...
Charles
Details:
Firefox 75.0
Zotero 5.0.85
Zotero Connector for Firefox 5.0.64
I've gone through the troubleshooting list but the fault still persists. The details are as follows:
>The exact URL of a page that isn't working (even if none are):
https://www.worldcat.org/search?q=reassembling+the+social+latour&qt=results_page
>A Debug ID from the Zotero Connector for a save attempt or, if you're only getting a webpage icon, for loading the page.
D1552641632
>What it says in the popup when you try to save (e.g., “Saving to My Library” or “Saving to zotero.org”)
'Saving to My Library'
>The name of the translator from step 10, if applicable
Hovering over button does not offer translator info, just 'Zotero is Online'
1023481825
Thanks, C
Can you 1) disable the extension, 2) re-enable the extension, 3) reload a page to reproduce this, and 4) provide another Report ID?
We’d still want a Report ID immediately after enabling and getting this.
Report ID: 1748887532
Could you also test in a new firefox profile?