Google Docs Issues

fischer9

Error # 1478553331

I'm trying to add a citation to a google doc, but it is not working. I have the chrome extension installed and my Zotero for Mac application open. I've closed the browser multiple times now, re-installed the extension, and even re-started my computer –yet no luck in getting the Zotero feature to work on google docs. It either says "Zotero is updating your document Please wait" for eternity, or does nothing at all.

Any advice on how to fix this would be much appreciated!! Thank you for your time.

dstillman

Check to see if there's a window for the plugin behind your browser window — that's most likely what's happening here.

fischer9

Thanks for getting back to me on this! Is the window a red rectangular box? If so, it's been buffering for about 35 minutes now –is that normal?

Thanks

dstillman

That's the window, but it should be only show the progress bar for a second or two in a new document, and then it should let you type into it.

Does this happen in a completely new document after restarting Zotero?

If so, can you restart Zotero again and provide a Debug ID (different from a Report ID) from the Zotero Connector for clicking Add/Edit Citation in a new document and getting the progress bar for a couple minutes?

fischer9

Great, I've restarted Zotero and tried inserting a citation in a new google doc.

Here's the Debug ID: D1313116948

Thank you!

dstillman

OK, thanks. @adomasven will need to take a look (and may need additional info).

fischer9

Okay; thanks for your time and help with this!

adomasven

After restarting the browser when you interact with the Zotero plugin in Google Docs do you see a new window appear asking for authentication of Zotero with Google Docs? If not, do you see a new browser window appear and quickly disappear? If none of the above happen, restart Zotero and your browser and report what windows do you see open in your browser and Zotero after interacting with the plugin for the first time?

fischer9

Hello, I restarted chrome and the Zotero app and opened a brand new google document. When I pressed "add citation" in the Zotero tab in Google docs, the Zotero app quickly popped up and disappeared. I then clicked on the Zotero app for it to appear again, waited a few minutes, and it's still buffering. I didn't get a window asking for authentication of Zotero, but I do have that enabled within the Zotero extension.

If it's helpful, here is the Debug ID: D970579638.

Thank you for your help!

adomasven

Do you see any other chrome windows appear, perhaps in the background, or none at all? Could you disable all extensions temporarily, restart Chrome and try again? Could you produce a Debug ID from Zotero (not the Connector)?