Google Docs Issues
Error # 1478553331
I'm trying to add a citation to a google doc, but it is not working. I have the chrome extension installed and my Zotero for Mac application open. I've closed the browser multiple times now, re-installed the extension, and even re-started my computer –yet no luck in getting the Zotero feature to work on google docs. It either says "Zotero is updating your document Please wait" for eternity, or does nothing at all.
Any advice on how to fix this would be much appreciated!! Thank you for your time.
I'm trying to add a citation to a google doc, but it is not working. I have the chrome extension installed and my Zotero for Mac application open. I've closed the browser multiple times now, re-installed the extension, and even re-started my computer –yet no luck in getting the Zotero feature to work on google docs. It either says "Zotero is updating your document Please wait" for eternity, or does nothing at all.
Any advice on how to fix this would be much appreciated!! Thank you for your time.
Thanks
Does this happen in a completely new document after restarting Zotero?
If so, can you restart Zotero again and provide a Debug ID (different from a Report ID) from the Zotero Connector for clicking Add/Edit Citation in a new document and getting the progress bar for a couple minutes?
Here's the Debug ID: D1313116948
Thank you!
If it's helpful, here is the Debug ID: D970579638.
Thank you for your help!