failing to save pdf

timothy Musole
Am failing to save pdf files from a number of sites , this is despite the pdf sign showing on the connector
  • dstillman
    Are these PDFs that you can access within the browser itself?

    If so, can you provide a Debug ID from Zotero for an attempt that fails?
  • timothy Musole
    edited April 8, 2020
    [unrelated lines removed — D.S.]

    version => 5.0.85, platform => Win32, oscpu => Windows NT 6.2; WOW64, locale => en-US, appName => Zotero, appVersion => 5.0.85, extensions => Zotero LibreOffice Integration (5.0.22.SA.5.0.85, extension), Zotero Word for Windows Integration (5.0.14.SA.5.0.85, extension)
  • timothy Musole
    Report ID : 812110316
  • dstillman
    No, we need a Debug ID. Please follow the link for instructions.
  • timothy Musole
    D1730534651
  • dstillman
    I don't see a save attempt in there — that's just Zotero startup.
  • timothy Musole
    This item could not be saved because Zotero is not open or is unreachable. Please open Zotero and try again.

    This is the message that i am getting
  • dstillman
    That sounds like a different problem from what you were originally reporting, so at this point I'm not sure what you're reporting.

    Can you explain, step by step, exactly what you're trying to do and what's happening?
  • timothy Musole
    I am doing my dissertation proposal. So in trying t save pdf journal articles using the connector icon at the top right corner of my browser, am getting a message saying that "This item could not be saved because Zotero is not open or is unreachable. Please open Zotero and try again".

    This just started this week, i have not had this problem in the past. Even sending a debug report in the advanced setting is not working.
  • dstillman
    The Debug ID should be from Zotero, not the Zotero Connector — just like you provided above, but for the actual save attempt, not for Zotero startup.

    But if you can't submit a Debug ID from the Zotero Connector, there's some other problem. What exactly happens?

    Restart your computer and try again. If you're still having trouble, can you submit a Report ID from the Zotero Connector? If not, can you copy any errors that show up under Report Errors in the Advanced pane and paste them here?
Sign In or Register to comment.