Zotero and Google Docs

Hi, i try to insert a citation with Zotero in a Google Document but it doesn't work. I can't understand why. I opened zotero desktop and also zotero connector but appears a windows that says "A Zotero error occurred while acquiring the document."
  • Are you translating that message? What's the exact error you're receiving? (We never want a translated version.)

    Does it happen in a new document?
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