Switch account, email not valid anymore

marmierv

Hello,

I have a Zotero library that was connected to a specific email, which I don't have access to anymore. Now that I want to put my old data to my new account, it merely doesn't want it to happen because it says that the local library will be deleted. I want to keep the local library of my previous account (which I cannot access anymore) and upload it to my new account.

Can anyone help?

Thanks in advance,

Vincent

dstillman

Meaning that you don't remember the password to the old account?

If that's the case, you can email support@zotero.org with details and a link to this thread.

If you can log into it, you can just change your email address from the account settings.

There's no need to create a new account (and, as you saw, the local library is tied to a specific account). All that's necessary here is to add your new email address to the old account once we've verified your identity.

marmierv

Thank you for your answer,

Yes I forgot the password but that's not the main problem. The problem is that the email address is not valid anymore (old university address) and I cannot have access to it anymore.

I will email the support and see what they can do.

Best regards

dstillman

Not having access to the email address anymore wouldn't matter as long as you remembered your password — as I say, you could just log in and add your new email address.

But if you don't remember your password, we need to verify your account manually to add a new email address, and that needs to happen via the support address.