Switch account, email not valid anymore
Hello,
I have a Zotero library that was connected to a specific email, which I don't have access to anymore. Now that I want to put my old data to my new account, it merely doesn't want it to happen because it says that the local library will be deleted. I want to keep the local library of my previous account (which I cannot access anymore) and upload it to my new account.
Can anyone help?
Thanks in advance,
Vincent
I have a Zotero library that was connected to a specific email, which I don't have access to anymore. Now that I want to put my old data to my new account, it merely doesn't want it to happen because it says that the local library will be deleted. I want to keep the local library of my previous account (which I cannot access anymore) and upload it to my new account.
Can anyone help?
Thanks in advance,
Vincent
If that's the case, you can email support@zotero.org with details and a link to this thread.
If you can log into it, you can just change your email address from the account settings.
There's no need to create a new account (and, as you saw, the local library is tied to a specific account). All that's necessary here is to add your new email address to the old account once we've verified your identity.
Yes I forgot the password but that's not the main problem. The problem is that the email address is not valid anymore (old university address) and I cannot have access to it anymore.
I will email the support and see what they can do.
Best regards
But if you don't remember your password, we need to verify your account manually to add a new email address, and that needs to happen via the support address.