Sync not working on Surface 7

frackzwang · March 27, 2020

I've never had problems with sync, but cannot for the life of me get Zotero to sync on my new Surface /Win 10. I have only Windows anti-malware/firewall running, and tried to reset pw and reinstall Zotero. I can log in to the website with no problems,but the desktop app keeps rejecting my credentials. I'd be greatful for any help.

dstillman · March 27, 2020

Can you provide a Debug ID for an attempt that fails? (Your password won't be logged.)

frackzwang · March 27, 2020

Thanks for your reply.
The debug id is: D1137020722

dstillman · March 27, 2020

I mean for an attempt to set up syncing in the Sync preferences.