Upgrade StorageAuto update off results in error message when inserting citation
Report ID: 1600952192
My document keeps returning the following error message:
"Zotero experienced an error updating your document.
Would you like to view troubleshooting instructions?"
It is a shared Google Docs, and we are two people working on it.
Steps to reproduce:
1. I do not have Auto update on.
2. Add/Insert citation...
3. Without refreshing the document, add/insert another citation
4. It does not happen if refreshing in between inserting citations, as far as I can see
5. Also does not seem to happen when auto update is on
I have tried:
1. ALL of the troubleshooting instructions - and the error still orccurs when having deleted the ENTIRE document
2. Restarting Google Docs, Zotero and Computer
If we have the auto updates on, inserting a citation sometimes take VERY long time.
How can we avoid this when working, without receiving the error message everytime? It is very concerning when working in a long document to receive such an error message all the time...
Please help. Thanks :)
My document keeps returning the following error message:
"Zotero experienced an error updating your document.
Would you like to view troubleshooting instructions?"
It is a shared Google Docs, and we are two people working on it.
Steps to reproduce:
1. I do not have Auto update on.
2. Add/Insert citation...
3. Without refreshing the document, add/insert another citation
4. It does not happen if refreshing in between inserting citations, as far as I can see
5. Also does not seem to happen when auto update is on
I have tried:
1. ALL of the troubleshooting instructions - and the error still orccurs when having deleted the ENTIRE document
2. Restarting Google Docs, Zotero and Computer
If we have the auto updates on, inserting a citation sometimes take VERY long time.
How can we avoid this when working, without receiving the error message everytime? It is very concerning when working in a long document to receive such an error message all the time...
Please help. Thanks :)
I am using Chrome and APA.
The steps are:
1. Turn off Auto updates
2. Insert citation
3. Do NOT refresh the document through the zotero button, i.e. the citation stays "grey"
4. insert another citation
= the error message appears.
If:
a) auto updates are on, or
b) you refresh the document in between
= the error message does not appear