Crash report ID 164394420 error when changing citation style

flurina.schneider

Hi,
I changed citation style from Harvard to Chicago (footnotes). it worked, but since then I cannot change it again, but always receive an error message (Zotero experienced an error updating your document). I conducted all propositions in the trobuleshooting instructions but could not resolve it. Any idea what I can do? Thanks in advance!
best

version => 5.0.84, platform => Win32, oscpu => Windows NT 10.0; WOW64, locale => en-GB, appName => Zotero, appVersion => 5.0.84, extensions => Zotero LibreOffice Integration (5.0.22.SA.5.0.84, extension), Zotero Word for Windows Integration (5.0.14.SA.5.0.84, extension), Shockwave Flash (32.0.0.344, plugin)

dstillman

See the last step on the Debugging Broken Documents page.

flurina.schneider

thanks for the advice. Unfortunately it does not work. when I identified and deleted a problematic citation the error message does disappear, but the style is still broken. e.g. when I change to Vancouver, a change happens, but the wanted in-text citation (e.g. [1]) does not appear in the text, but in the bibliography (instead of the bibilography that does not appear at all). the in-text citation is still chicago style (e.g. x, i). I tried with various random selections of failing passages; each time, I need to delete all citations until the error message disappears.

dstillman

From the page:

You should also send the document excerpt from Step 9 and a link to your forum thread to support@zotero.org so that we can take a look.

This should be the smallest possible excerpt of the document that still reproduces the problem.

adamsmith

Are you sure that you were using footnotes and not endnotes (when you say the [1] goes in the bibliography, that suggests you might be using endnotes).
If that's the case, try switching to footnotes first, then change the style.

flurina.schneider

Thanks, adamsmith, that solved the issue!