Word 16.35 crashing when using Insert/Add Citation Function

I hope someone can help troubleshoot this.

I looked at previous forums and they are pretty dated and I followed some of those suggestions and it's still happening.

I updated my Word and Zotero but each attempt to use "add/insert" citation results in Word and Zotero "not responding" and I have to force quit..
  • Is it just Word or both not responding? If you go into Zotero Preferences -> Cite -> Word Processors, do you see an option to reinstall the Word plugin? What version of macOS are you running?
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