sync error

LauraMitchell

Sync was working with previous beta version. I updated to to 2.0b6. Using PC running Vista. When I try to sync, I get error message "failure code 0x8004005 (NS_ERROR_FAIL"

I first posted this problem in mid-July; was traveling and didn't have regular, reliable internet access. Now back on terra firma, and still can't sync my Zotero library.
Any suggestions welcome.

Laurel

I too am getting this error with syncing - running V2.06b on XP
Error ID 623169064

It was working fine yesterday - today it isn't. Ideas?

dstillman

Laurel: Try a Full Sync in the Sync->Reset pane of the Zotero prefs.

Laura: We'll need a Report ID from Report Errors under the gear menu after receiving this error, though you should probably try a Full Sync first too.

Laurel

That's fixed it - thanks v. much.

LauraMitchell

Thanks. I tried Full sync. no luck. same error message on the mouse-over the sync icon.

I ran report error twice: once before the full sync
report id: 2092465093

and again after I tried full sync
report id 711482182

LauraMitchell

It seems to me to be a problem w/ merging duplicate records.
The sync re-set asks me about 18 conflicts, for which it proposes good solutions as merged records. I accept the merged records.
Running the sync reset again produces the same 18 duplicates--seemingly not resolved from the first time through.
Any suggestions?
Laura

LauraMitchell

out of curiosity...
I'm setting up an alternate computer in my office, which is running XP.
I loaded zotero v 2.0b6
My local library has no records. I tried to sync from here--no possibility of duplicate entries here.
no luck w/sync
error report id 772282615

LauraMitchell

New update to beta today 2.0b6.4
I installed it, hoping for joy. Alas, I still can't sync.
error report id 2026791440
any suggestions?
(I also tried full sync. No luck. same error)
Laura