Zotero, Word, and macOS Catalina

chancock654
Report ID: 1146171918

Zotero worked great two weeks ago prior to my Catalina (10.15.3) and Word updates (16.34), at which point Zotero would only generate empty boxes instead of footnote. I updated Zotero to 5.0.84 and took it in but had no luck.

Did I miss this in another forum?
  • dstillman
    Can you take a screenshot of what you're seeing, upload it somewhere (e.g., Dropbox), and post a link here?
  • chancock654
    https://www.dropbox.com/s/fprwzl1qzzkumty/Zotero fix.png?dl=0

  • dstillman
    What citation style are you using? What happens if you change the font?

    Are you by any chance using the Dragon voice recognition program? The only other report of this I can recall was from someone using that.
  • chancock654
    If I change the font, same thing happens sans question mark.

    Citation style - I've not chosen it yet. I don't have a default citation method but simply choose it whenever I generate the first footnote by *control* + *option* + *A*

    No idea what Dragon voice program is. Sorry.
  • dstillman
    If you're using the Zotero plugin, you had to have chosen a citation style. When you first use Add/Edit Citation in a new document, it shows a document preferences window where you choose the citation style.
  • chancock654
    Ok I'm not sure if I am using the plug in. Usually I just open Zotero on my toolbar and then generate it from cnlt+opt+A?
  • chancock654
    Default format is Chi 17th ed. author-date
  • dstillman
    edited March 2, 2020
    You're not actually activating the plugin. In older versions of Word, Control-Option-A was a shortcut for Add/Edit Citation, but that's not something we're able to set in current versions, so it would only be set if you configured it yourself in the Word settings. Without that set — or if you set it previously and somehow lost the setting when you upgraded Word — Control-Option-A will just insert a character that can't be rendered. You'll get the exact same thing with Control-Option and most other letters.

    Just click Add/Edit Citation in the Zotero ribbon section in the Word toolbar. If you want Control-Option-A to work, you'll need to configure that manually.
  • chancock654
    So I had missed the Zotero ribbon in Word. Thanks.

    Working on Control-Option-A but having difficulty.
  • chancock654
    It appears the instructions are dated, when I go to Tools > Macro > Marcos... > the selections are not right/left but top/bottom. Screenshot attached.

    https://www.dropbox.com/s/3acjazk4f12icet/Screen Shot 2020-03-01 at 7.38.19 PM.png?dl=0
  • dstillman
    The instructions don't say to go to Tools → Macro → Macros.
  • chancock654
    Tools > Marco [drop down arrow; I cannot select it, only hover over it] > [three options: (1) Macros... (2) Record Macros... (3) Visual Basic Editor...]
  • dstillman
    What instructions are you looking at? I linked to our instructions for configuring shortcuts above. Again, they say nothing about Tools → Macro.

    https://www.zotero.org/support/word_processor_plugin_shortcuts#word_for_mac_2016_and_newer
  • chancock654
    Ah. My bad. It's been a very long day. It's all fixed, thanks very much for your time and patience.

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