Zotero is completely not responding

ameliazein

Hi!
My standalone freezes immediately after starting up and I have tried to report startup errors by opening error console, which is subsequently not responding too. I have tried to restart my laptop several times and reinstalling standalone twice. No luck at all.

As the error console isn’t responding too, I manually typed the bug information which is listed below:

[JavaScript Warning: "unreachable code after return statement" {file:
"resource://zotero/loader.jsm -> resource://zotero/bluebird/util.js" line: 201
column: 4 source: " eval(obj);
"}]

[JavaScript Warning: "unreachable code after return statement" {file:
"resource://zotero/loader.jsm -> resource://zotero/bluebird/util.js" line: 201
column: 4 source: " eval(obj);
"}]

[JavaScript Warning: "Key event not available on some keyboard layouts: key="i"
modifiers="accel shift alt" id="key_importFromClipboard"" {file" "chrome://zotero
/content/standalone/standalone.xul" line: 0}]

Can anyone please help?

ameliazein

Another thing.. I’m using the latest version of Zotero and Windows 10 as my operating system

ameliazein

I tried to make new profile and it finally works...

dstillman

A new Zotero profile or a new user account? Pointed at the same data, or with a new empty database?

The messages above don't indicate a problem, but see Reporting Startup Errors for how to open a window that shows debug output while it's starting up. If it's freezing, we'd be interested to know the last few lines. (If you can't submit it, you can take a screenshot, upload it somewhere (e.g., Dropbox), and provide a link here.)

ameliazein

A new Zotero profile and after the standalone succesfully running, it was empty at first, but when I pointed at the same folder containing my database, it loaded up normally. I just submitted the report (ID: 1739257543).

dstillman

OK, so if you want you can just stick to that new profile and delete the old profile and its files (which just means the directory in Profiles, not your Zotero data) from the profile manager.

To avoid later confusion, you can also delete the new empty data directory that the new profile created. Just be sure not to delete your main data directory (with a larger zotero.sqlite and folders within 'storage').

If you want to try to debug the original profile, we can do that too, but it doesn't really matter if you don't mind readjusting some settings.

ameliazein

Ah thank you, this is very helpful! :)