Problem with citations in Word since update


Since the recent Zotero update, I am unable to add citations in Word. I get the following message when I attempt to do so, in Word:

Zotero could not load the component necessary to communicate with your word processor. Go to Tools → Add-ons → Extensions in Zotero and make sure that the extension for your word processor is enabled.

However, when I hit 'Tools' in Zotero, as advised above, nothing happens - it won't 'open' Tools for me to enable the extension for Word.

I would be grateful for tips, please.

Many thanks,
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