Word Help

weljen · February 16, 2020

I am super new to Zotero, and wanted to try to use it today. Every time I click the button on the Word toolbar, I get the Mac spinning beach ball. I then google and read these forums and see this is a common issue? Then I note that there is no way to access Help from Zotero itself? I clearly have to give up on Zotero. Unless someone has an easy solution, I am super frustrated at this point -

dstillman · February 16, 2020

No, it's not a common issue. (You can find references to almost anything here — that doesn't mean things are common.)

Restart Zotero and Word and try again, and if you're still having trouble provide a Report ID from Zotero and let us know what exact version of Word you're using.

weljen · February 17, 2020

Thanks for your response! I have had to restart Word each time to get rid of the Spinning Beach Ball of Death - how do I restart Zotero? Thanks for the link to the Report ID! I couldn't find anything here!

adamsmith · February 17, 2020

Restart Zotero -- just close the application and re-open it or use File --> Exit

Report ID -- you should always be able to submit an error report and thus provide an error report here.

Also, would still need your exact Word version.

weljen · February 17, 2020

I am in Word for Mac 16.34. I don't seem to be able to find where to locate a Report ID, nor can I close Zotero. I cannot do anything with Zotero, since it keeps then causing Word to not response and requiring a force quit. I imagine I need to remove the extension and then, perhaps, replace it -

adamsmith · February 17, 2020

We're talking about Zotero the application, not Zotero the Word add-on. You should have that running when trying to insert citations -- if it isn't running, the Word add-on should display an error message, but it's possible that's not working correctly.