Zotero in Word

Even with help from the University IT help desk - I have been able to download Zotero and upload books etc and within academic work I have been able to save the links. Problem being I can not get the Zotero to go into word - IT have managed it to show on the ticket but as soon as you shut word it disappears. I am using the Uni's Office 365 and the laptop is literally a few months old. Would be grateful for any advice on how to rectify the situation.
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