Only getting "Web page with snapshot" instead of full reference

Hi folks,
I am using Chrome with the Zotero extension, and it is only capturing journal articles as a "web page with snapshot" even though it is a full journal article. I have updated Zotero, and updated the extension in Chrome, and also followed these steps, and rebooted the computer:
Chrome controls (3 dots), More tools, Extensions, Zotero Connector, details
Extension options; Advanced, Translators, Update translators
And rebooted the computer and restarted Zotero, and still the save function is not working. Ideas?
Thank you!
Shaun
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