Report ID 1811821423 (Communication with Word)

abfarzad · January 15, 2020

I downloaded Zotero two days ago- Version 5.0.81. While the app works on its own, it will not communicate with Word. While using Word, if I click any of the Zotero Add0on buttons, the message "Word could not communicate with Zotero. Please ensure that Zotero is open and try again."

I reported this issue and my Report ID is 1811821423. Please provide assistance. Thanks!

adomasven · January 15, 2020

Have you tried restarting your computer? What version of Word are you using?

abfarzad · January 15, 2020

I did restart my computer.

I have Microsoft Word for Mac, Version 16.33

adomasven · January 15, 2020

Could you produce a startup Debug ID from Zotero?