google docs issues

nininja

I've read all of the troubleshooting threads for google docs I can find. I've restarted chrome, restarted zotero, started a new document, etc. When I try to use "add/edit citation", it shoots me over to Zotero instead of opening a dialog search box. From zotero, there is nothing I can do. Sometimes it also gives a bit waiting blue and read "waiting" bar, but sometimes nothing at all.

I *have* used the zotero extension successfully in the past, but I'm not sure how many updates to my OS, browser, or zotero there have been in the meantime.

adamsmith

Have you made sure to cycle through all your open Windows? The add citation dialog easily opens behind existing windows for google docs.

nininja

yes. What does seem to be floating between windows is a large red rectangle with a flashing blue bar down the middle. But no dialog box.

adamsmith

@adomasven will want a debug ID from Zotero for trying to insert a citation that causes that weird behavior. Ideally have all Zotero and browser add-ons (other than Zotero itself, of course) disabled

https://www.zotero.org/support/debug_output

nininja

well, now that I turned off *all* other extensions, it works! I thought I had already done that, but found some that were still on.

adamsmith

in your browser or in Zotero? It'd be good to know about any conflicts with extensions.

nininja

I turned off all extensions in chrome. I don't know which was causing the problem... But it's actually not working quite yet. It has trouble "updating" and I get an error that looks like this: "Selected field 4YeqC4 not returned from Docs backend"

adomasven

In case you haven't managed to solve this quite yet, do you see any problems with extensions disabled in a new doc? Make sure you test after restarting Zotero and your browser.