Upgrade Storage[Juris-M] Cannot sync (or report)
Hello
Unfortunately, I cannot sync or provide a report ID.
I use Zotero (Juris-M) on two computers:
- my personal laptop, using Windows 10 Home and Juris-M version 5.0.75m2; and
- my work desktop, using Windows 10 Enterprise and Juris-M version 5.0.75m2.
I can sync on my personal laptop.
However, I cannot sync on my work desktop, even though I used to be able to do so. The last time that I did so was 14 days ago.
Below, you will find:
- the steps to reproduce; and
- the error report (which I cannot provide a report ID for).
Thank you!
* * * * * * * * *
STEPS TO REPRODUCE:
1. Start Zotero.
2. Click the "Sync with Zotero.org" button, in the top right-hand corner of the screen.
The green arrow contained in the icon starts to turn. Once it has stopped turning, the icon directly to the left changes from a "Stop"-type image to an orange/red circle containing an exclamation point (!).
3. Click on the icon directly to the left, now the orange/red circle containing the exclamation point (!).
The following error message appears: "XMLHttpRequest has timed out after undefinedms".
4. Click the "Report Error..." button.
5. Click the "Next" button.
The following message appears: "Please wait while the error report is submitted". However, nothing else happens. In particular, there is no message to confirm that the error report has been submitted.
* * * * * * * * *
REPORT
[JavaScript Error: "XMLHttpRequest has timed out after undefinedms"]
Invalid chrome URI: /
Invalid chrome URI: /
Invalid chrome URI: /
Invalid chrome URI: /
Invalid chrome URI: /
Invalid chrome URI: /
Invalid chrome URI: /
Invalid chrome URI: /
Invalid chrome URI: /
Invalid chrome URI: /
Invalid chrome URI: /
Invalid chrome URI: /
Invalid chrome URI: /
Invalid chrome URI: /
Invalid chrome URI: /
[JavaScript Error: "XMLHttpRequest has timed out after undefinedms"]
[JavaScript Error: "XMLHttpRequest has timed out after undefinedms"]
[JavaScript Error: "XMLHttpRequest has timed out after undefinedms"]
Invalid chrome URI: /
Invalid chrome URI: /
Invalid chrome URI: /
Invalid chrome URI: /
[JavaScript Error: "XMLHttpRequest has timed out after undefinedms"]
[JavaScript Error: "XMLHttpRequest has timed out after undefinedms"]
version => 5.0.75m2, platform => Win32, oscpu => Windows NT 10.0; WOW64, locale => en-US, appName => Zotero, appVersion => 5.0.75m2, extensions => Juris-M Abbreviation Filter (2.1.41, extension), Bluebook signals (1.1.11, extension), RTF/ODF Scan for Zotero (2.0.41, extension), Zotero LibreOffice Integration (5.0.20.SA.5.0.75m2, extension), Zotero Word for Windows Integration (5.0.14.SA.5.0.75m2, extension)
Unfortunately, I cannot sync or provide a report ID.
I use Zotero (Juris-M) on two computers:
- my personal laptop, using Windows 10 Home and Juris-M version 5.0.75m2; and
- my work desktop, using Windows 10 Enterprise and Juris-M version 5.0.75m2.
I can sync on my personal laptop.
However, I cannot sync on my work desktop, even though I used to be able to do so. The last time that I did so was 14 days ago.
Below, you will find:
- the steps to reproduce; and
- the error report (which I cannot provide a report ID for).
Thank you!
* * * * * * * * *
STEPS TO REPRODUCE:
1. Start Zotero.
2. Click the "Sync with Zotero.org" button, in the top right-hand corner of the screen.
The green arrow contained in the icon starts to turn. Once it has stopped turning, the icon directly to the left changes from a "Stop"-type image to an orange/red circle containing an exclamation point (!).
3. Click on the icon directly to the left, now the orange/red circle containing the exclamation point (!).
The following error message appears: "XMLHttpRequest has timed out after undefinedms".
4. Click the "Report Error..." button.
5. Click the "Next" button.
The following message appears: "Please wait while the error report is submitted". However, nothing else happens. In particular, there is no message to confirm that the error report has been submitted.
* * * * * * * * *
REPORT
[JavaScript Error: "XMLHttpRequest has timed out after undefinedms"]
Invalid chrome URI: /
Invalid chrome URI: /
Invalid chrome URI: /
Invalid chrome URI: /
Invalid chrome URI: /
Invalid chrome URI: /
Invalid chrome URI: /
Invalid chrome URI: /
Invalid chrome URI: /
Invalid chrome URI: /
Invalid chrome URI: /
Invalid chrome URI: /
Invalid chrome URI: /
Invalid chrome URI: /
Invalid chrome URI: /
[JavaScript Error: "XMLHttpRequest has timed out after undefinedms"]
[JavaScript Error: "XMLHttpRequest has timed out after undefinedms"]
[JavaScript Error: "XMLHttpRequest has timed out after undefinedms"]
Invalid chrome URI: /
Invalid chrome URI: /
Invalid chrome URI: /
Invalid chrome URI: /
[JavaScript Error: "XMLHttpRequest has timed out after undefinedms"]
[JavaScript Error: "XMLHttpRequest has timed out after undefinedms"]
version => 5.0.75m2, platform => Win32, oscpu => Windows NT 10.0; WOW64, locale => en-US, appName => Zotero, appVersion => 5.0.75m2, extensions => Juris-M Abbreviation Filter (2.1.41, extension), Bluebook signals (1.1.11, extension), RTF/ODF Scan for Zotero (2.0.41, extension), Zotero LibreOffice Integration (5.0.20.SA.5.0.75m2, extension), Zotero Word for Windows Integration (5.0.14.SA.5.0.75m2, extension)
You'd have to ask the Juris-M developer for support, but for Zotero the Connection Error steps would apply.