Unable to connect due to certificate issues
Hi there;
I'm unable to get my Zotero to sync (AKA log into the application from the preferences) and am receiving an error whenever I try to create a citation for a doi or PMID (the magic wand), or even submit logs.
This problem started today, but the last time that I tried to use the magic wand, and it worked was a couple of months ago.
I'll Email my debug logs as soon as I'm done submitting this ticket.
I'm unable to get my Zotero to sync (AKA log into the application from the preferences) and am receiving an error whenever I try to create a citation for a doi or PMID (the magic wand), or even submit logs.
This problem started today, but the last time that I tried to use the magic wand, and it worked was a couple of months ago.
I'll Email my debug logs as soon as I'm done submitting this ticket.
If that's not the case, you can send debug output to support@zotero.org with a link to this thread.
You (or your IT department) likely performed the certificate override steps in the past using an older version of Firefox, and you need to repeat the steps with a current version.
(We haven't tested the custom CA steps with cert9.db/key4.db yet, but we don't have any reason to believe they won't work. Zotero's networking layer is just Firefox under the hood.)