Problems with document after send as an attachment in gmail

My references are perfect in my word document. However, when I send my document in gmail as an attachment, when the attachment is opened, there is a ton of text instead of just the reference number. How do I fix this?
  • It's probably different settings for field codes in MS Word on the other computer, rather than an effect of sending as an email attachment. See:
  • When that happened to me, it turns out that my Norton protector was removing scripts from emails, which undid zotero. If you have any kind of computer protection like that, see if it is removing scripts. Once I told Norton not to do that anymore, the problem was fixed.
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