Constant problems with sync, duplicating collections and deleting articles

edited October 25, 2019
Hi,

I recently upgraded my storage plan. All was good, I started creating a lot of collections and uploading around 2,000 articles and their pdfs, and sorting them out.

I left my computer synchronising for hours, and after I saw that no new progress was made syncing, i tried closing Zotero. A few error windows popped-up saying "invalid login" or some sort.

I opened zotero again and start syncing, and to my horror it started deleting articles. I immediatelly closed it, exported my library and tried again. What probably happened is that it stuck at syncing a while ago, I made new changes, and because it didn't register them, it tried to sync the online storage by removing my articles.

I have since then tried MULTIPLE times to restore my storage and all the collections (more than 100 with the subfolders) but every time I import the collection, it duplicates all the folders AND subdirectories, which I don't understand how, because when I exported they were not duplicate. I synced with another computer, cleared the duplicates, synced the online server, all good.

One zotero is in my main workstation (manjaro linux) and the other is in a windows 7 VM that I boot when I need to work with MS Word. I cleared the duplicates in the windows 7 Zotero, synced with online storage, go to linux Zotero (I had the sync unlinked all this time in linux Zotero), delete everything including trash and Zotero > storage, link with online sync, downloads articles but creates duplicate colelctions.... I don't know how, the online sync had NO duplicates. Could it have retained the old colelctions even AFTER I deleted everything?

I spent two whole days trying to organise my library, and I've been spending the whole day today trying to deal with this mess..... I'm still trying to deal with the duplicate mess BEFORE starting to re-do one full day of work that zotero deleted....

EDIT: I will update again tomorrow, I'm trying to sync again from the beginning. Pray for me.
  • A few error windows popped-up saying "invalid login" or some sort.
    Not sure what this would be. We'd want to know the exact message.
    What probably happened is that it stuck at syncing a while ago, I made new changes, and because it didn't register them, it tried to sync the online storage by removing my articles.
    No, that doesn't happen. Zotero only ever syncs explicit deletions, so if items are disappearing, it's because you (or someone else on a linked computer) deleted them and synced those deletions to the online library. That's the only way.
    I have since then tried MULTIPLE times to restore my storage and all the collections (more than 100 with the subfolders) but every time I import the collection, it duplicates all the folders AND subdirectories, which I don't understand how, because when I exported they were not duplicate.
    If you export and import, you'll get duplicates of any data that's still remaining in the library. Importing creates completely new collections and items with no link to the previous ones.
    Could it have retained the old colelctions even AFTER I deleted everything?
    I'm not clear on how you deleted things, but Zotero never creates duplicates on its own. If you're getting duplicates, those items still existed somewhere before the sync. (And if you exported and imported back into a library that still had data and synced, you'd have duplicates online.)

    I would make an immediate of all copies of your Zotero data directory, since there may be an automatic backup with data you want to preserve. And an actual backup — not an export — is how you would always want to restore data.
Sign In or Register to comment.