No styles will install, can't export bibliography

triofrancos

Hi, I just re-installed Zotero on a new computer and I am unable to export citations as a bibliography. When I go to "manage styles", there are none listed, and when I try to manually add any style - whether MLA, Chicago, APSA, etc - it gives me this message: "An unexpected error occurred while installing "https://www.zotero.org/styles/american-political-scie...."

I did go into advanced settings and reset styles and translations etc, but that didn't help.

Any help?

adamsmith

Try deleting the "Styles" folder in the Zotero data directory https://www.zotero.org/support/zotero_data , then reset styles and try again.

If that doesn't help, could we please get an error ID for trying to install a style?
https://www.zotero.org/support/reporting_problems

triofrancos

Here is what it says when I attempt to install *any* style:

An unexpected error occurred while installing "https://www.zotero.org/styles/modern-language-association-6th-edition-note"

triofrancos

I don't see an Error ID, unless I missing something

dstillman

Did you do what adamsmith suggested?

Try deleting the "Styles" folder in the Zotero data directory https://www.zotero.org/support/zotero_data , then reset styles and try again.

(And adamsmith linked to instructions for providing a Report ID.)

triofrancos

Yes, I did! What's weird is that there were *no styles* in the list (in "manage styles") to choose from, but went ahead and deleted them all anyway. No dice

dstillman

No, that's not what adamsmith suggested. You're supposed to delete the 'styles' directory in your Zotero data directory.

triofrancos

Ah, ok, let me see if i can do that

triofrancos

I did that and i still get the same error message when I try to add a style

triofrancos

I also get this message when I restart Zotero "Zotero was unable to load translators and styles."

dstillman

We still need a Report ID.

Was a 'styles' directory recreated?

Generally this problem points to either a permissions problem or (more likely) security software on your system interfering with Zotero's ability to write to your Zotero data directory. That's something you'll have to troubleshoot on your system.

triofrancos

382529176 is the report ID

dstillman

[JavaScript Error: "Unix error 13 during operation remove on file /Users/[…]/Zotero/translators/ACLWeb.js (Permission denied)" {file: "(unknown module)" line: 0}]

Right, so you're getting "Permission denied" errors.

You can try deleting both the 'styles' and 'translators' directories in your Zotero data directory. If the problem persists after that, you'll have to figure out why Zotero isn't able to write to the directory.

triofrancos

I see. Well, i did delete styles, not translators yet so i can try that. I will see if the IT person where I work can help. Thanks