Zotero keeps crashing and 'blue screening' my Windows 10 laptop

Jilldaanseo

This was may latest report number 941599932 - it said no problems but it crashed shortly after I opened Zotero. Is there any conflicts with Zotero and Window 10? Thanks

bwiernik

Zotero + Windows 10 is probably the most common installation combination, and there isn’t a general problem. I’d be really surprised if Zotero specifically was causing something as big as your whole system crashing—there just really isn’t a way for Zotero to do that.

I’d recommend refreshing your Windows 10 installation via System Restore, and also doing hardware diagnostics.

Jilldaanseo

Thanks I'll give it a try and get back to you. Apologies for the delay I have been flat out with projects. J