Zotero WebDAV sync error

Hello folks,

I just set tup my Zotero Mac OS application and tried to set up the WebDAV service provided by my university as the sync destination. While the connection to the server war really easy (the Zotero folder was created immediately), I am not able to sync any attachments to the WebDAV folder and get the error (I deleted others due to redundancy) stated below. I suspect that it might be due to the structure of the WebDAV link (which, as the first line suggests, has no real root folder). Any suggestions on how to proceed from here?

Thanks in advance and best regards

[JavaScript Error: "err is undefined" {file: "chrome://zotero/content/xpcom/storage/webdav.js" line: 745}]

[JavaScript Error: "XML Parsing Error: no root element found
Location: https://username@uni-mainz.de:****@webdav.uni-mainz.de/home/zotero/
Line Number 1, Column 1:" {file: "https://username@uni-mainz.de:****@webdav.uni-mainz.de/home/zotero/" line: 1}]

version => 5.0.74, platform => MacIntel, oscpu => Intel Mac OS X 10.14, locale => en-US, appName => Zotero, appVersion => 5.0.74, extensions => Zotero LibreOffice Integration (5.0.20.SA.5.0.74, extension), Zotero Word for Mac Integration (5.0.24.SA.5.0.74, extension)

ID 572727704
  • Can you provide a Debug ID (different from a Report ID) for a sync attempt that produces the error?
  • Hello dstillman,

    thanks for your reply! The debug ID should be D739662616.

    Thanks in advance and best regards
  • edited October 4, 2019
    HTTP GET https://[…]/zotero/nonexistent.prop failed with status code 200
    This should show a proper error, and we'll fix that, but your WebDAV is incorrectly returning a 200 for missing files instead of a 404 — i.e., saying that missing files exist. This is the error it's supposed to show:
    Your WebDAV server is claiming that a nonexistent file exists. Contact your WebDAV server administrator for assistance.
    Zotero can't work correctly if the server is lying about whether files exists, so you'll need to contact the server admin.
Sign In or Register to comment.