Cannot Sync to Desktop (error connecting to server).

witneyb · September 26, 2019

I am definitely connected to WiFi, but every-time I try to Sync my Zotero library it gives me an error message that says "error connecting to server, check internet connection." Any advice?

adamsmith · September 26, 2019

The error should send you here: https://www.zotero.org/support/kb/connection_error

witneyb · September 26, 2019

hi, so it seem like that i cannot sync my zotero. when i put username and password it says check internet conenction but my internet conneection is fine

dstillman · September 26, 2019

See the linked page.

witneyb · September 26, 2019

Hi i did see the linked page, and its still not working

dstillman · September 26, 2019

I don't know what that means. The linked page explains the possible causes of this, which you'll need to debug on your own system.

amymcools · December 5, 2019

Hello! I have the same problem, and I don't know how to do what the linked page says to do. Any advice for one who is not particlarly computer savvy? I don't know how to 'debug on [my] own system.'

dstillman · December 5, 2019

I'm afraid you'll have to ask an IT person or tech-savvy friend to go through the suggestions on that page. This would be caused by the particular network connection on your computer, so it's not something we can help with beyond the general advice there.