PDFs not syncing to new iMac


I am trying to help someone set up Zotero syncing on her new iMac desktop.

She is using a WebDAV server to sync her files.

She has a (Windows) laptop which works fine and the files all exist on the laptop and on the WebDAV server.

The desktop is set up with the same account information and is syncing the data without a problem.

The problem is that none of the PDFs are syncing. The error report indicates "XML Parsing Error: mismatched tag. Expected ..."

We added a note on her laptop and it appeared on the desktop.

We checked the file structure on the desktop and the folders for each of the items have been created, but they are empty.

We Reset File Sync History on the desktop, to no avail.

We Replaced Online Library from the laptop, which triggered the desktop to replace the library, but the PDFs still do not open (and do not exist in the Zotero folder on the computer).

The Report ID is 798580495.

Any help would be greatly appreciated.

Thank you
  • [JavaScript Error: "Invalid mod date '<!DOCTYPE html>
    <htm…' for item 1/39W25HMI"]
    This looks like a problem with the WebDAV server. Does the WebDAV server pass verification in the Sync pane of the preferences?
  • Does anyone have any suggestions on what the people handling the web server should look for? They have been unsuccessful so far.
  • edited November 12, 2019
    If you provide a Debug ID (different from a Report ID) for a verification attempt that fails (or if it doesn't, a sync attempt), we could tell you more.
Sign In or Register to comment.