Zotfile: renaming but not moving files (Windows)

My colleague has Zotero and Zotfile on a Windows PC, while I use Mac. On my machine, Zotfile renames and moves files to a custom location, but on my colleague's machine it is only renaming and NOT moving the files. We have gone through Zotero prefences and Zotfile preferences and compared point by point and all (relevant) ones are the same. What else should we check?

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