citation and biblography tab is not working in my MS word 2016

mareesha gandral · July 22, 2019

add citation and biblography tab is not working my ms word 2016 what should i do?
and my ms word 2016 is trail one.

dstillman · July 22, 2019

What exactly are you referring to? What's the exact text you see on screen, what are you clicking, and what's happening?

mareesha gandral · July 23, 2019

when i'm clicking on "Add citation" tab and "Add Biblography" tab.... its not working.... nothing appears
what should i do?

adomasven · July 23, 2019

Has it worked before? Are you running Zotero or Word as administrator?

dstillman · July 23, 2019

But neither "Add citation" nor "Add Biblography" are buttons in Zotero, so I'm asking you to tell us exactly what you see on screen so that we can be sure what you're referring to.

You should be seeing a "Zotero" tab with "Add/Edit Citation" and "Add/Edit Bibliography" buttons. Is that what you mean?

mareesha gandral · July 23, 2019

in the word 2016 "add citation and biblograpghy" tab is not working
I'm talking about the word 2016
i'm running word as a administrator
and my debug id is.....D861573675

dstillman · July 23, 2019

Again, Zotero doesn't have anything that says "add citation and biblograpghy". If that's what you mean — and presumably it's not, because you keep typing it differently — it's not the Zotero plugin that you're using.

Your Debug ID does not show any actions from the Zotero plugin.

Can you take a screenshot of what you're describing, upload it somewhere (e.g., Dropbox), and provide a link here?

mareesha gandral · July 23, 2019

I don't have dropbox
when I'm opening word for my work, I click on Zotero in word then its shows options of Zotero in word.
then its options are not working in ms-word like add citation and other.

dstillman · July 23, 2019

Do you actually see something that says "Add Citation", or does it say "Add/Edit Citation"?

dstillman · July 23, 2019

For a screenshot, any free file-sharing site — e.g., Imgur — will do.

mareesha gandral · July 23, 2019

It says add/edit citation
It's not working and not other options

mareesha gandral · July 23, 2019

Can I mail u guys the pic

damnation · July 23, 2019

You can just upload the pic to https://imgur.com/ and post the link here.

mareesha gandral · July 23, 2019

Zotero problem https://imgur.com/gallery/77TcV8Z

mareesha gandral · July 23, 2019

The button on the left side is not working

dstillman · July 24, 2019

OK — that's what we needed to know. It's very important that you share the exact text that you see on screen when reporting problems.

Is there a reason you're running Word as an administrator? Have you tried running both Zotero and Word as your regular user account?

mareesha gandral · July 24, 2019

Running both means?

dstillman · July 24, 2019

Zotero and Word.

mareesha gandral · July 24, 2019

yes i'm running both

dstillman · July 24, 2019

The question is if you're running both as your regular user account. You said you were running Word as an administrator.

mareesha gandral · July 24, 2019

what do you mean by the administrator?
see I'm writing my research proposal in word and for adding citation I have to add the citation from Zotero.
and when I'm performing that function, nothing is happening... means citation box is not appearing

dstillman · July 24, 2019

Above, you wrote, "i'm running word as a administrator". What did you mean by that, if not that you were running Word as an administrator?

https://www.cnet.com/how-to/always-run-a-program-in-administrator-mode-in-windows-10/

If that's what you meant, you should try running Word as a regular user.

mareesha gandral · July 24, 2019

thanks my problem is solved by clicking word as an adminstrator
:)

dstillman · July 24, 2019

I was saying not to do that, for both Zotero and Word.