I am new Zotero user and encountered the same problem. Zotero downloads and seems to install, but it won't open/run. Is there a specific Windows set up needed for Zotero?
here is not a Zotero icon on the Desktop or Taskbar, and I can't find an executable file on the computer, even though there is a Zotero program folder.
What's happening, exactly?
In the Program Files folder, do you see zotero.exe? Can you double-click it to open Zotero?