Zotero bar doesn't open in Google Docs neither Word
Report ID: 1812458648
First time I'm trying to use Zotero in Google Docs. When I click on Z button or Zotero menu no red bar appears, nothing happens. I have Zotero App open when trying to add a citation or bibliography.
And the same is happening in Word, when I click on Zotero just the app opens but I can't add a citation
First time I'm trying to use Zotero in Google Docs. When I click on Z button or Zotero menu no red bar appears, nothing happens. I have Zotero App open when trying to add a citation or bibliography.
And the same is happening in Word, when I click on Zotero just the app opens but I can't add a citation
But Word should work regardless, so we can start with that. Can you provide a Report ID from Zotero? What exact version of Word? Have you tried restarting your computer?
There are the reports ID for each browser.
I reinstalled Zotero and it worked well just in Word, then I tried to use it in Google Docs but the app stopped to work in all the browsers and then in Word too. So I think that in order to work at least in Word, I would have to reinstall Zotero again and not to try to use it in Google docs... but I need to work in Google Docs, please, help.
macOS Mojave V.10.14.5
Report ID: 169852365 - Chrome
Report ID: 799184259 - Firefox
Report ID: 2035310858 - Safari
Report ID: 1445619658 - Word 2011 for Mac V.14.7.2
The Report IDs you provided are all from Safari, so I think you misunderstood those steps.
But for Word, start by upgrading to the latest version of Word 2011, which is 14.7.7.