Not working in Springer LNCS template document

Springer LNCS provides a macro-enabled Word document (.docm) for authors to use in formatting their works (ftp://ftp.springernature.com/cs-proceeding/llncs/word/splnproc1703.zip).

I am writing a document using this template. Zotero fails to insert a citation, producing an error that no document is open.
  • Debug ID for an attempt to add a citation in a document using this template: D804531446
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