Unsupported library type user - no syncing

gaspar.philippe

Report ID : 63749302

I just added a new paper in my local zotero library. Everything went OK. The reference and corresponding file appeared on my local zotero version but I got a "red !" near the syncing icon indicating "Unsupported library type user"...and, sure enough, I checked the online version of my library and this new file does not appear in it.

This error is new (I synchronized local and distant libraries a couple weeks ago without any problem.

Note that the problem occurs both when I am connected to the web through my proxy or directly through wifi

The debug output says :
PAC file installed from http://wpad.[…]/proxy.pac
[JavaScript Error: "HTTP POST https://api.zotero.org/users/2011953/items failed with status code 403"]
[JavaScript Error: "Unsupported library type user" {file: "chrome://zotero/content/xpcom/sync/syncUtilities.js" line: 72}]
[JavaScript Error: "Unsupported library type user" {file: "chrome://zotero/content/xpcom/sync/syncUtilities.js" line: 72}]
[JavaScript Error: "HTTP DELETE https://api.zotero.org/users/2011953/items?itemKey=MSN8PEQ4,QURF7QK6 failed with status code 403"]
[JavaScript Error: "Unsupported library type user" {file: "chrome://zotero/content/xpcom/sync/syncUtilities.js" line: 72}]
[JavaScript Error: "Unsupported library type user" {file: "chrome://zotero/content/xpcom/sync/syncUtilities.js" line: 72}]
version => 5.0.66, platform => Win32, oscpu => Windows NT 10.0; WOW64, locale => fr-FR, appName => Zotero, appVersion => 5.0.66, extensions => Zotero LibreOffice Integration (5.0.14.SA.5.0.66, extension), Zotero Word for Windows Integration (5.0.12.SA.5.0.66, extension), Shockwave Flash (32.0.0.171, plugin)

dstillman

Can you provide a Debug ID (different from a Report ID) for a sync attempt that produces this error?

gaspar.philippe

Here it is :

Debug ID : D1911193074

dstillman

Did you edit the "Automatic Zotero Client Key" that shows up in your key settings on zotero.org to remove write privileges?

If you unlink and relink Zotero from the Sync pane of the preferences, it should work again.

gaspar.philippe

It works !
Thanks a lot