Problems to insert references in word

ID : 1762480346
I would like to insert references (author + date) in the body of the text on Word but I can not, an error message appears.
  • New document? Existing document? Existing document with existing citations? Also, what error message? Please provide more details
  • It's an existing document with existing citations.
    I read this error message : "Zotero a rencontré une erreur lors de la mise à jour de votre document. Would you like to view troubleshooting instrcutions?".
    If I open a new document, I Don't have any problem.
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