Retrieve metadata from pdf not working (Report 641825093)

I have a new computer
When I paste a pdf file in the zotero library and ask to retrieve the metadata, Zotero try for around a minute but fail without indicating a specific error code.
Every other Zotero functions works just fine.
  • 5.0.25
    You're using an extremely outdated version. Install the latest version from the download page.

    It's possible that your Zotero can't connect to the network at all, which would cause various problems, including PDF retrieval and auto-update failures.

    If you still have trouble after upgrading, see Connection Error.
  • Thanks, an updated version did the job
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