Problems with "Cite" Options

Downloaded Zotero onto a macbook, as well as the Word plugin and Safari extension. In Word, the Zotero option appears but does not respond when we try to use it. Checked the "Cite" tab under the Zotero desktop preferences, and rather than the long list of "Styles" options that I usually see, it showed a blank list.
The user library is working--we can add and see sources there, but the cite function just isn't working.
Does this sound like a problem with the network? Or something else?
  • This is a new installation? Is the Zotero data directory in the default location or on some sort of external/network drive?

    You can try resetting styles from the Advanced → Files and Folders pane of the Zotero preferences. If that doesn't work, we'd want to see a Debug ID from Zotero startup, using the "Restart with Logging Enabled…" option.
  • I believe it's in the default location. Let me check in with the user (I am working in an academic library) and try resetting styles. Thanks!
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