HELP URGENTLY! My chrome add on is not working
My articles are not saving, nor are my references. I click on the add on and it acts as if it is saving the articles and references but it doesnt. I have no idea how long this has been going on for or how many hours I have wasted and where I must restart my research once you fix this.
There is no error message.
There is no error message.
If it says it's saving and is listing the titles of items in the popup, it's almost certainly saving somewhere and you're just looking in the wrong place.
If you prefer, you can take a screenshot, upload it somewhere (e.g., Dropbox), and provide a link here.
Also, can you provide a Debug IDs from both Zotero and the Zotero Connector for a save where you add it to a collection and it doesn't appear? Start debug logging for each, reload the page, try to save, choose a collection from the popup, and submit the debug output.
D1558128048
https://0-search-proquest-com.oasis.unisa.ac.za/docview/1813526373/1D861D6C905746C6PQ/1?accountid=14648&ticket=ST-870984-Te3TCR68bv3oETZxfIQ44nW-FvM-lmkn-castc02pv
https://0-search-proquest-com.oasis.unisa.ac.za/docview/1806426074/fulltextPDF/CE64C1CCEA5249D6PQ/1?accountid=14648&ticket=ST-871370-Idz-64MF9--EezBnIr7l6zp8l8E-lmkn-castc02pv
https://0-search-proquest-com.oasis.unisa.ac.za/docview/230844891/previewPDF/3F96CD78C60F4301PQ/5?accountid=14648
Can you take a screenshot that shows what you're describing, upload it somewhere (e.g., Dropbox), and provide a link here?